Delivery Information/Shipping

We ship to the UK Mainland only.

Orders are repacked in recylable (whenever possible) post safe cartons to ensure your wine arrives in great condition.

All orders are despatched within 2 working days of receipt of your order using a next day delivery service, the carrier willl require a signiture on receipt, if a signiture cannot be obtained a card will be left to notify you that an attempt has been made to deliver, you may then contact the carrier to arrange collection/delivery.

DELIVERY TO LOCAL AREAS IS FREE OF CHARGE FOR ORDERS OF 6 BOTTLES OR MORE. THESE AREAS ARE INDICATED BY THE POSTCODES BELOW

All orders requiring delivery outside the free delivery areas above (unless otherwise agreed) will be subject to a minimum delivery charge of £9.95 per consignment delivery address, this charge includes packaging and VAT and will be deducted on orders with a value in excess of £300.

It is our policy not to increase the prices of our wines to cover delivery charges so our charge reflects the true cost of repackaging and charges from our courier.

For orders of 12 bottles and over a discount of £3 is applied.

Delivery charges are on a scale according to geographical location up to a maximum of £29.95 for the very North of Scotland. Delivery costs are quite clearly shown when you choose your destination county and click the 'update totals' link in the cart before you reach the checkout stage.

We operate a signature service on all deliveries. Goods cannot be left unsigned unless you specify this clearly at your address when the delivery is made, leaving a note for the driver to take away with instructions where to leave the goods should you be out.

If no prior instructions have been given and no one is in at the delivery address a card is left requesting that the customer contacts the courier company to arrange re-delivery. If the courier company receives no instructions within three days the parcel is returned to Just Fine Wines. We are able to re-despatch the goods, however this service attracts a re-despatch charge of £20.00.

PLEASE GIVE CLEAR DELIVERY INSTRUCTIONS

PLEASE NOTE - Unless instructed otherwise at the time your order is placed, our carrier may refuse delivery to an individual considered to be under the age of 18.

We do not deliver to the following destinations or post codes

KW15 - 17	Orkney Islands
ZE1 - 3	Shetlands Islands
PA42 - 49	Isle of Islay
PA60	Isle of Jura
HS9	Isle of Barra
PA61 - 75	Isle of Colonsay
PA77	Isle of Mull
PA78	Isle of Tiree
PA76	Isle of Iona
PA41	Gigha
KA27	Arran
PA38	Shuna
PH49 (4)	Lismore
PH41(2)	Mallaig
PH42, 43, 44	Eigg / Rum / Canna
KA28	Little Cumbrae
HS1 - 5	Isle of Lewis
HS6 - 8	Uist
Isle of Man
Channal Islands
Ireland

 

Returns and Refunds

Returns Policy

Need to Return a product? Satisfying our customers is a business philosophy that we respect, practice, and emphasise in our business.

If you have a problem with your product you must notify us by telephone or email on the day you receive the goods

If the incorrect wine is delivered we will replace your bottles with the correct wine. We are however, unable to refund a purchase because you do not like the wine, however if a bottle is corked or damaged please do call us and we will endeavour to replace or refund the bottle.

We'll need the following information to authorise your return:

- Customer name
- Invoice number
- Item product code
- Nature of the problem

Privacy Policy

The general data protection regulation (GDPR) is a new EU law that will come into effect on 25 May 2018 to replace the current Data Protection Act.
Identifying Information

In general, you can visit the site without telling us who you are or providing any information about yourself. In some areas of the site, we ask you to provide information that will enable us to process an order, offer services that require registration, justfinewines.com complies with the Data Protection Act 2018 and taken all steps necessary for GDPR compliance. We have published this guide to help you understand how and why we collect information from you. You can browse our site without disclosing any personal information.

We do not store financial information details (credit or debit card numbers).

At Just Fine Wines we guarantee our commitment to respecting and protecting your online privacy, this includes your need and your right to know what we do with the personal information you share with us. It also guides our company’s policies regarding the management of this data, including how the information is collected, processed, and for what purposes.

“Justfinewines”: refers to the web pages. By accessing this website you are consenting to the way information is collected and used, as described within this Privacy Policy, In return, Justfinewines gives the commitment that we will use the personal data you provide only in ways that are compatible with the following Privacy Policy.

The collection of information - Every time you log on to our website your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will (i.e., automatically recording e-mail addresses of visitors). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement. You have the right to contact us and have all your data removed from our database or request a copy of it.

We only collect information for specific purposes. All data is kept securely and kept up to date where possible, if we no longer require certain data it is removed from our database.

All PayPal® transactions are subject to the PayPal Privacy Policy.
All Sage Pay transactions are subject to the Sage Pay Privacy Policy.

About Cookies, What are Cookies? Justfinewines may send “cookies” to your computer. Cookies are fragments of data sent through the web server and stored in your hard drive. Cookies can’t read the files stored in your computer, nor can they gather information. The purpose of cookies are just to monitor the traffic on the site, so we know which pages you have visited or customized, making it easier for you to download the information the next time you look at our pages.

Justfinewines does not sell the information to advertisers, not does it change your computer settings. You can also reset your browser to refuse cookies or to notify you when a cookie is sent, although doing this may interfere with the quality and speed of your browsing experience since some features won’t work as they were meant to. We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

First Party Cookies: These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. You can find out more about Google's position on privacy as regards its analytics service at Google safeguarding your data https://support.google.com/analytics

Third Party Cookies: These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by **Twitter, Facebook, Pinterest and Google+. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
Shopping Cart

We use a session cookie to remember your log in credentails for you and what you’ve added to the shopping basket. These we deem strictly necessary to the functionality of the website. If these are disabled then various functionalities of the site will be broken. If you have any questions relating to this policy please contact us
Newsletter Sign Up

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a few reasons: to tell you about products you’ve asked to be informed about; to contact you if we need to obtain or provide additional information; to check our records are correct, and for occasional checks that you’re happy and satisfied with our services. We don't rent or trade email lists with other organisations and businesses.

We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by contacting our data protection officer to have your email adddress and all your personal information removed from our database.

Terms and Conditions These terms do not effect your statuary rights
PLEASE REVIEW THE FOLLOWING CONDITIONS CAREFULLY BEFORE PURCHASING PRODUCTS FROM THIS SITE. THE FOLLOWING CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

Your purchase of a product or service from Just Fine Wines is governed by these terms and conditions. Please read them carefully. Placement of an order indicates your acceptance of these terms and conditions of sale and our terms for use of this site. If you do not agree to these terms, please leave the site and do not proceed further with your order. Just Fine Wines reserve the right to make changes to this web site and these terms and conditions of sale and our terms of use at any time, without notice.

Description & Prices
The description and prices payable for the items that you order are clearly set out in our price list, brochure and website. If, by mistake, we have under-priced an item, we will not be liable to provide that item to you at the stated price, provided that we notify you before we despatch the item concerned. You may agree the correct price, in which case we will proceed with your order. In the unlikely event that an item has been over charged a full refund of the difference will be given.
We reserve the right to change our prices. Please refer to the latest price list or our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different. Where "List Price" is indicated, this refers to our printed list (available on request) or published recommended retail prices issued by our agents or suppliers.
Vintages and labels may vary, we will endeavour to notify, wherever possible, prior to exchanges being made.

Prices on our website are inclusive of import taxes (excise duty) and VAT at the current rate, of 20% (4th January 2011).

AGE RESTRICTIONS.
Please note it is illegal in the United Kingdom for any individual under the age of 18 to purchase alcoholic beverages, we may refuse an order at our discretion.

Cancelling Your Order
If you wish to cancel your order we will refund you in full providing we receive confirmation of your decision to cancel by email or telephone before the goods are packed or shipped. Orders must be cancelled within 12 hours of your order, if orders have been packed or shipped you will have to bear the return postage expenses or may only receive a partial refund.

Returns policy
By purchasing products from this site you have read and accepted our returns policy

Currency
The price you pay is in pounds sterling and inclusive of import taxes (excise duty) and VAT at the current rate of 20% (4th January 2011)

Copyrights and Trademarks
Trade names, trademarks, are owned by their respective companies and are used for clarification purposes only.

Images
All images on the site are owned by Just Fine Wines or their respective companies and are subject to copyright

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