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Delivery Information/Shipping

We ship to the UK Mainland only.

All orders are despatched within 2 working days of receipt of your order using a next day delivery service, the carrier willl require a signiture on receipt, if a signiture cannot be obtained a card will be left to notify you that an attempt has been made to deliver, you may then contact the carrier to arrange collection/delivery.

DELIVERY TO LOCAL AREAS IS FREE OF CHARGE FOR ORDERS OF 6 BOTTLES OR MORE. THESE AREAS ARE INDICATED BY THE POSTCODES BELOW

FIRST TIME account registrants who are eligible for FREE LOCAL DELIVERY SERVICE will be charged delivery during checkout until we ACTIVATE YOUR ACCOUNT. However, you will not be charged delivery on your credit/debit card.

All orders requiring delivery outside the free delivery areas above (unless otherwise agreed) will be subject to a minimum delivery charge of £9.95 per consignment delivery address, this charge will be deducted on orders in excess of £300.

Delivery charges are on a scale according to geographical location ranging from £9.95 and up to a maximum of £12.95. Delivery costs are quite clearly shown when you choose your destination county and click the 'update totals' link in the cart before you reach the checkout stage.

We operate a signature service on all deliveries. Goods cannot be left unsigned unless you specify this clearly at your address when the delivery is made, leaving a note for the driver to take away with instructions where to leave the goods should you be out.

If no prior instructions have been given and no one is in at the delivery address a card is left requesting that the customer contacts the courier company to arrange re-delivery. If the courier company receives no instructions within three days the parcel is returned to Just Fine Wines. We are able to re-despatch the goods, however this service attracts a re-despatch charge of £20.00.

PLEASE GIVE CLEAR DELIVERY INSTRUCTIONS

PLEASE NOTE - Unless instructed otherwise at the time your order is placed, our carrier may refuse delivery to an individual considered to be under the age of 18.

We do not deliver to the following destinations or post codes

Returns and Refunds

Returns Policy

Need to Return a product? Satisfying our customers is a business philosophy that we respect, practice, and emphasise in our business.

If you have a problem with your product you must notify us by telephone or email on the day you receive the goods

If the incorrect wine is delivered we will replace your bottle with the correct wine. We are unable to refund a purchase because you did not like the wine, however if a bottle is corked or damaged please do call us and we will endeavour to replace or refund the bottle.

We'll need the following information to authorise your return:

- Customer name
- Invoice number
- Item product code
- Nature of the problem

Privacy Policy

Just Fine Wines recognises that respecting user privacy over the Internet is of the utmost importance.

We respect your privacy and will maintain the security of any information you share with us.

We never willfully disclose any individual identifiable information with the intent to sell names or email addresses to others.

We DO NOT rent, sell or otherwise forward your name to other companies except for the necessary sharing to process your purchase and shipment.

Identifying Information.
In general, you can visit our site without telling us who you are or providing any information about yourself. In some areas of the site, we ask you to provide information that will enable us to process an order and offer services that require registration. Generally,we request identifying information when you:

1. Place an order.
2. Register for membership on our web site.
3. Make an enquiry about one of our services

In these instances,we will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to "unsubscribe" to these mailings at any time.

What We Do With Your Information?
If you choose to give us personal information for any of the purposes above, this information is retained by us and will only be used by us to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service. We do not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations.

Changes to this Policy.
We may from time to time revise this privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.

Terms and Conditions These terms do not effect your statuary rights
PLEASE REVIEW THE FOLLOWING CONDITIONS CAREFULLY BEFORE PURCHASING PRODUCTS FROM THIS SITE. THE FOLLOWING CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

Your purchase of a product or service from Just Fine Wines is governed by these terms and conditions. Please read them carefully. Placement of an order indicates your acceptance of these terms and conditions of sale and our terms for use of this site. If you do not agree to these terms, please leave the site and do not proceed further with your order. Just Fine Wines reserve the right to make changes to this web site and these terms and conditions of sale and our terms of use at any time, without notice.

Description & Prices
The description and prices payable for the items that you order are clearly set out in our price list, brochure and website. If, by mistake, we have under-priced an item, we will not be liable to provide that item to you at the stated price, provided that we notify you before we despatch the item concerned. You may agree the correct price, in which case we will proceed with your order. In the unlikely event that an item has been over charged a full refund of the difference will be given.
We reserve the right to change our prices. Please refer to the latest price list or our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different.
Vintages and labels may vary, we will endeavour to notify, wherever possible, prior to exchanges being made.

AGE RESTRICTIONS.
Please note it is illegal in the United Kingdom for any individual under the age of 18 to purchase alcoholic beverages, we may refuse an order at our discretion.

Cancelling Your Order
If you wish to cancel your order we will refund you in full providing we receive confirmation of your decision to cancel by email or telephone before the goods are packed or shipped. Orders must be cancelled within 12 hours of your order, if orders have been packed or shipped you will have to bear the return postage expenses or may only receive a partial refund.

Returns policy
By purchasing products from this site you have read and accepted our returns policy.

Currency
The price you pay is in pounds sterling.

Copyrights and Trademarks
Trade names, trademarks, are owned by their respective companies and are used for clarification purposes only.

Images
All images on the site are owned by Just Fine Wines or their respective companies and are subject to copyright

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